Sports Programmes
Climbing, Early Years, Holiday Club, Outdoor Adventure Holiday club, Learn to Skate, Learn to Swim
Be prepared
All participants should come prepared for all activities with suitable footwear and clothing for activity.
Outdoor activities
Active Stirling's Outdoor Team are experienced and qualified to deliver a wide variety of adventure activities and outdoor learning experiences to all ages and abilities.
Active Stirling holds an Adventure Activity Licence and Insurance for specialist outdoor activities and will only use Active Stirling employees to deliver such activities.
Weather in Scotland is unpredictable, therefore we may need to change venue and plans accordingly. If we do need to make any changes, we will contact you prior to the activity start date or on the morning of the activity.
Refunds / alternative activity date may be given in the event of any changes or cancellations due to weather.
Payments
All fees must be paid in advance for classes and programmes.
For Direct Debit customers a pro rata amount will be taken prior to the first Direct Debit taken.
Cancellation
In the event of a cancelled class due to a problem with the facility or staff shortages we will offer a refund or credit note to your child.
If you would like to cancel/leave our classes/programmes, please let us know in writing at bookings team
Consent and medical information
Consent and medical information must be provided at time of booking – please submit a completed child consent and medical form for each child. Parents must notify us at the time of booking if their child has any additional support needs that the coaches need to be made aware of.
Contact details
Emergency contact details and medical details must be provided at time of booking. Please make sure you tell us if there are any changes to circumstances.
Data
All data collected is in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2016 and is used by Active Stirling in accordance with our privacy policy. It is the member’s responsibility to ensure the data we hold for them is up to date and accurate.
Direct Debit
All fees must be paid in advance for classes and programmes. Payments are taken on the 1st of each month.
All Direct Debits are a legally binding contract between Active Stirling and the Direct Debit payer and represent a commitment to pay all monthly fees due.
All correspondence regarding the direct debit will be sent to the direct debit holder.
Cancellations are subject to one months' notice. Payments are taken on the 1st of the month; therefore, the cancellation should be received by the 1st of the previous month.
Failure to provide the full notice period to cancel your direct debit may result in Active Stirling taking recovery action for the outstanding debt.
If the Direct Debit is cancelled (even in error) we can’t guarantee the same space being available for your child.
For any failed Direct Debits, Active Stirling reserves the right to restrict access until a suitable payment has been made for the missed Direct Debit Payment. If no payment or contact with Active Stirling has been made within stated timescales, then the attendee will be removed from their class/programme. The attendee will not be permitted to re-join any programme until all due amounts are paid in full.
Requests to freeze a Direct Debit will only be granted in exceptional circumstances at Active Stirling’s discretion, up to a maximum period of 3 months.
A pro rata amount will be taken prior to the first Direct Debit collection.
You have the right to cancel your direct debit within seven days of commencement. If you do cancel within this initial seven-day period, any payments incurred by you during that time will be refunded.
We reserve the right to end the Direct Debit and cancel the associated place in the event of extended non-attendance without written explanation.
Entry card
If your child is booked into an activity at The PEAK please remember their PEAK entry card as this will speed up the entry process. If no card then participants must wait in the queue at reception to get an access pass.
Enquiries
All enquiries regarding your child’s activities should be directed to the operations manager on duty or an e-mail can be sent to bookings@activestirling.org.uk.
Parents/Guardians must never distract the teacher during a lesson. No spectators are allowed on poolside except in special circumstances.
Illness
If your child is unwell, we recommend you do not bring them to any of our activities and allow 48 hours for symptoms to pass.
Key fobs
Key fobs will be issued to all users and a photograph for internal use only will be taken on your first visit. Any lost or stolen cards must be reported immediately. A charge will apply for a replacement card. Key Fobs are not transferrable between members or with any customer. Contactless wristbands are available for an extra charge.
Photography
From time to time we may film or photograph activities – we will notify you if any filming will be taking place and consent forms will be given to children.
Prices
Active Stirling reserves the right to review prices periodically and payments may be increased accordingly. The customer will be given a minimum of 14 days’ notice of any proposed increase and will have the right to terminate their agreement using the standard cancellation procedure.
Priority booking
Priority booking for certain programmes will be advertised and will be for those children booked into the programme to enable continuous development. Dates are advertised. If you can’t phone us to rebook during the priority booking period please e-mail bookings@activestirling.org.uk
Refunds
Refunds will only be given in exceptional circumstances and only if 7 days’ notice is given before the start of the activity. Please email your refund request to our bookings team
Refunds can take up to 14 days for us to process and make payment.
Supervision
Children must be supervised to and from activities and collected on time from the activity. Active Stirling is only responsible for the child during the booked activity
*Please note - for Bouncing beans (6-21months) and Jumping beans (21months–3 years) an adult must stay with the child in the class. Parents must notify us at the time of booking if their child has any additional support needs that the coaches need to be made aware of.
Timekeeping
Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for other pupils.
Timetables
Please note that the timetables are subject to change and activities may be changed due to coaching resources or venue availability.
Terms and conditions
Active Stirling reserves the right to review their terms and conditions from time to time. Members on the Direct Debit scheme will be given a minimum of 14 day’s notice of any proposed changes.
Active Stirling reserves the right to refuse any application for membership and do not need to give reason(s) for refusal.
For programme correspondence e-mail bookings@activestirling.org.uk
