FAQs

How do I book a class or activity?

You can book from the Active Stirling website, from the app or book into an activity at The PEAK reception. If you already have the app and used it to book classes before then you’ll be able to use it to book activities. You must be a registered user to book and have your pin.

If you’ve lost or forgotten your pin you can access it here.

If you haven’t booked a class or activity online before and need to create a new login, you can register online by clicking here - Make an online booking

How do I cancel a class if I’m not going to be able to attend?

Please cancel through the app or through your online booking account. If you’re a member then please cancel any class you won’t be able to make as far in advance as possible. If you are a pay as you go customer then you can cancel your class but please note no refund will be given – please see our terms and conditions.

Where should I park?

You can park in any of The PEAK parking areas. Forthbank car park is reserved on match days for Stirling Albion Football Club.

When does the Holiday Club take place?

Our Holiday club at The PEAK is on during February, Easter, Summer, and October school holidays. The clubs run every day Monday to Friday during the holidays.

What times do the clubs run?

Kids should be dropped off at The PEAK between 8.30am – 9.00am. Kids should then be picked up between 4.00pm – 4.30pm at The PEAK.

What do the kids do each day?

The kids take part in a variety of sporting games and activities throughout the day all based around having fun and playing together. The kids also get to go swimming, ice skating and climbing on our state of the art climbing wall.

What about food and drink?

You need to bring a packed lunch, snacks and drinks for your child to eat and drink throughout the day. They will be able to use the water fountain to refill water bottles throughout the day.

How much does it cost?

It costs £30 per child per day and that includes all activities.

How do I book?

You can book online here. You’ll need a log in for your child and we also need you to complete the consent form at time of booking. If you have any issues with booking please email us at askus@activestirling.org.uk and we’ll be happy to help!

What does my child need to bring each day?

The list below may be helpful:

• Check the weather – when it’s dry, we like to get outdoors when we can. Please bring a jacket and sun lotion and a hat for the warmer days.
• We will let you know in advance the days we will be swimming, so don’t forget to pack swim wear and a towel.
• Each child needs to bring packed lunch, snacks and drinks or water bottle. There is a water fountain the kids can access to top up water bottles throughout the day.

Can we come and watch the kids during the day?

Unfortunately, there’s no opportunities to observe. It can be too distracting for the kids and coaches.

What if my child requires 1 to 1 support?

Unfortunately, we can’t provide 1 to 1 support within our team however, we can discuss options with any agencies that you may already work with. Please email us at askus@activestirling.org.uk with details.

What if my child requires medication?

Don’t worry, we have a medical policy and form that we can go through with you. We may be able to give the child prescribed medicine for them to take at agreed times. Unfortunately, we can’t administer injections, but we can make sure that your child is available to a family member at agreed times to receive medication. Please put all details in the medical consent form and we’ll arrange for a member of the team to get in touch.

Will photographs be taken of my child?

Photographs are only taken when we have your consent. We may use photos or videos for promotional purposes and often we upload photos of the kids each day to our Facebook pages.

How do I know if I am eligible for concession priced activities?

In partnership with Stirling Council we have identified priority target groups that will qualify for concessionary pricing. These will be reviewed on an annual basis to ensure we have the relevant details. If you qualify in any of the groups below please let us know by e-mailing askus@activestirling.org.uk

You are eligible if you have proof of the following:

• Pension credit
• Job Seekers Allowance
• Carers allowance
• War disablement pension
• Income related Employment Support Allowance (ESA) or income support
• Universal credit
• Disability living allowance/Personal independence payment
• Child or working tax credits
• Severe disablement allowance
• Maternity allowance
• Council tax reduction
• Working tax credit
• Housing benefit and Industrial injuries benefit

Our policy is to keep lost property for 7 days. Wet swimwear, underwear and water bottles will be disposed after 24 hours due to hygiene reasons and due to the volume of lost items we are unable to store items for longer.

Valuable jewellery etc will be held for one month then recorded and taken to the police station. It is important that customers ensure they collect all their belongings before leaving the facility.